Refund and Cancellation Policy
What you are buying
Pick My Ride sells digital access only: the Decision Pass (₹599 one-time, 90 days of premium access) and the Monthly plan (₹199/month). There is no physical shipping; access is delivered instantly to your account on successful payment.
Free trial first
Every new user gets the full premium experience free for 7 days before any charge. We encourage you to decide during the trial.
Website purchases (via Razorpay)
- Decision Pass: full refund if requested within 48 hours of payment and premium analysis screens have not been substantially used. Write to support@pickmyride.app from your registered email.
- Monthly plan: cancel anytime; access continues to the end of the paid month and no further charges occur. Charges already made for a completed month are not refunded.
- Duplicate or failed payments: refunded in full, automatically where Razorpay detects them, otherwise on request.
- Processing time: approved refunds are issued to the original payment method within 5 to 7 business days via Razorpay.
App Store and Google Play purchases
Purchases made inside the iOS or Android app are billed by Apple or Google, and refunds follow their policies. Request them at reportaproblem.apple.com or through Google Play order history. We cannot issue store refunds ourselves.
How to reach us
support@pickmyride.app. We reply within 2 business days.